Case Study

Pharmacy+Health – Alwoodley

Flagship branch, Pharmacy+Health-Alwoodley had a controlled introduction to using HubRx in August 2023, all whilst also undertaking a full pharmacy refit and other transformation activities.​ From the existing pharmacy:

  • Busy and chaotic 14k item pharmacy
  • Constant patient pressure to fulfil large item volume
  • Single consultation room cluttered rather than clinical​
  • Large dispensary and OTC footprints
  • Unassuming brand and clinical environment

 

Design, plan and implementation stages resulted in a transformed services-led branch:

  • Ordered dispensary utilising HubRx for ~70% of their current dispensing volumes
  • External rebranding and internal refit to maximise clinical services emphasis
  • Replaced with three dedicated consulting spaces​, huge capacity for further clinical services

Transformation Underpinned by HubRx

Reduced pharmacist checking time – automated clinical checks, saving pharmacists' time to redeploy into services
Pharmacist training and upskilling – HubRx capacity has enabled over 29 competencies and 150 hours of training, delivering increasing clinical services
Dispensary workflow optimised – clear prescription reception area, HubRx booking in area, acute dispensing area, repeat dispensing area, office area and accuracy checking areas.
Patient reception and workflow – reception area with purpose-built prescription-bag retrieval area for efficient dispensary workflow
Reduced retail area and contemporary clinical appearance – CQC-standard consultation rooms, increased retail sales in 50% less space, GPhC-approved P med self-selection introduced

Growth in HubRx utilisation

HubRx also helped the pharmacy to comfortably absorb significant new item volumes as a result of a nearby pharmacy closure.

Over 70% of the available, whole-pack volumes of this 14k items per month pharmacy, are now dispensed by HubRx.​ Later branches achieved 60–70% utilisation within six weeks.

HubRx have the experience to help support the next wave of independent pharmacies to utilise our service for a significant proportion of their prescriptions.

We will support and assist them to embrace the transformational change required of the independent community pharmacy sector.

Clinical services uplift

HubRx has enabled its own pharmacy estate to deliver a 400% increase on a range of NHS and private services year on year. The development and introduction of new clinical services continues.

Chart excludes seasonal COVID & FLU but the capacity HubRx has created has allowed those to be delivered in record numbers with less staff.

Despite the incredibly difficult sector conditions, the ability to transform into services with the capacity created by HubRx has had a positive impact on staff morale:

  • Utilising full breadth of their qualifications
  • Continuous service-related professional development for pharmacists and dispensers
  • Increasingly patient-facing roles
  • Improved job satisfaction and career development
  • Reduced time constraints

Available soon with no upfront commitment. Register your interest by completing the Contact Us form.

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