How it Works
Automated dispensing facility for the benefit of independents
The UK’s first large-scale highly automated prescription dispensing facility developed for the benefit of independent pharmacies. Representing a £15m investment, HubRx is integrated with technology partner RxWeb and global automation company Knapp to combine the latest generation of dispensing technologies.
The GPhC registered facility is now tried and tested with over 1.5 million packs already dispensed for our own Pharmacy+Health branches.
- Onboarding and go live training support
- Simple integrated RxWeb queue module for HubRx items
- Next-day delivery to spoke
- Tote delivery and collection included
- Optional Direct to Patient delivery service
The HubRx solution
You as a pharmacy business and responsible pharmacists remain in control throughout the process:
- Clinical check remains with you using RxWeb’s efficient workflow
- With the support of this technology, your pharmacists continue to be responsible for the clinical check
- You control which patients and items are passed through to HubRx and which are dispensed locally
- Orders received by HubRx are dispensed, labelled, checked and bagged same working day (subject to cut-off time)
- Sealed bags are delivered in a sealed tote back to your pharmacy the next working day (subject to cut-off time)
- Bags are scanned and reconciled by RxWeb, any locally dispensed items can be consolidated
- Ready to collect SMS notifications can be issued to patients
- RxWeb bag tracker enables efficient storage and collection
- Any Direct to Patient orders are packed and dispatched by HubRx and sent via the Royal Mail Tracked 48 or T24 service
- HubRx is responsible for the accuracy of these assembled, labelled and bagged items
- You make your prescription reimbursement claims from RxWeb
You retain the pharmacy to patient relationship. HubRx are your B2B dispensing automation partner.
Full integration with 
Full integration with the RxWeb PMR system, including Autosend, Auto-whitelist Check, Acutes-Send and clear traffic light functionality all creates a highly efficient, light-touch workflow.
The system verifies against a live, constantly updated product whitelist of drugs HubRx can fulfil.
RxWeb displays prescriptions in a dedicated HubRx queue, applying the One-Click configurable rules, to minimise the input required.
Any items requiring dispenser or pharmacist input are highlighted with a clear traffic light display.
The status of prescriptions is visible on the PMR at all stages between the pharmacy–hub–courier–pharmacy stages with patient notifications automatically sent at appropriate times.
Frequently Asked Questions
Do I have to be an RxWeb PMR customer?
Yes currently. We are fully integrated with HubRx and using this system this is your quickest route to be able to use HubRx. We hope in the future to be able to integrate with other PMR systems. To register your interest for working with HubRx via your current PMR please complete the Contact Form.
Is there a minimum obligation for volumes or duration when joining HubRx?
No. You can join HubRx without obligation. We are confident however that from the efficient workflow in RxWeb to the delivery to your pharmacy of your dispensed, labelled and bagged patient-medicines, that you will want to use our service for a high proportion of your scripts. That way you can transform your pharmacy using released capacity for services, see improved purchase margins and benefit from Direct to Patient.
How many pharmacies can HubRx provide a service for?
This is completely dependent on the number of prescription items each pharmacy sends to us. The facility is built and tested to assemble 1 million items per month with long-term plans available to expand beyond that if required.
Capacity in its current configuration is however finite however so we may have to turn away pharmacies during 2024 if reached.
Is HubRx for private and NHS prescriptions?
HubRx is just for the dispensing of NHS prescriptions sent by NHS-contracted pharmacies in England.
We are working with RxWeb to explore the possibility that Welsh pharmacies can use our service.
Do I have to use the Direct to Patient Delivery Service
Direct to Patient is an optional addition to the HubRx service. You set the option at patient level within RxWeb, choosing Tracker 48 or the more expensive Tracked 24. You can also stipulate an alternative address at this point.
What is the HubRx dispensing fee?
The HubRx dispensing fee is 80 pence per item. This is an all-inclusive price of labeling, bagging, checking and transportation back to your spoke pharmacy.
This equates to just 40% of the value of the released staff capacity (pharmacist/dispenser blend) and opens the opportunity for you to reduce stock, create more profitable services revenue and make staff efficiencies.
Use our benefits calculator to see how we can enable you to transform your business.
What are the payment terms?
All HubRx fees, drug costs and Delivery to Patient charges will be invoiced EoM with strict 30 day terms. A direct debit mandate will be required to join HubRx.
Weekly and monthly management information reports will be provided to give transparent information about HubRx utilisation, drug purchases and costs and Direct to Patient detail.
See our Terms & Conditions for more details.
Who retains the EPS nomination and ownership?
You retain the ownership of the patient’s EPS nomination and the ongoing relationship with that patient. HubRx are your business to business expert partner and do not have an NHS pharmacy contract.
Who is the data controller and who is a processor?
Your pharmacy remains the data controller. HubRx are a data processor under the definition of that in the Data Protection Act and will meet or exceed alll obligations around the safe storage and approriate use of your data. Please see our data security page for more information.
Are HubRx a registered pharmacy?
HubRx are a General Pharmaceutical Council regulated pharmacy. We are not NHS contracted, so do not have our own EPS patient nominations or direct relationships with patients.
Available soon with no upfront commitment. Register your interest by completing the Contact Us form.
If you want to discuss in more detail how HubRx can help your pharmacy business, please book a scheduled call/online meeting with us.